Frequently Asked Questions

If you have any questions, feel free to reach out to us directly. Here are some of the most frequently asked questions we’ve come across. Can’t find your question listed below? Contact us – our team of representatives is always ready to answer any questions or concerns.

  • How do I get an estimate for moving services? Do you have pet-moving services?
  • Can my clothes and other belongings be left in the furniture during the move? Also, will my jewelry and other valuables be moved?
  • Do I tip the movers? What is the payment process?
  • What measures do you have against rain? Are there any exclusions for moving items?
  • Is there an extra charge for moving large items, such as a piano set? When is the best timeframe to call the company?
  • Are cartons supplied by the movers? Will my estimate be the actual cost, or will I be charged more?
  • What timeframes are best for moving projects? How can I get a moving estimate?
  • Is it possible to pack my china, glass & crystal? How are the hourly rate and trip charges calculated?
  • Will you be able to move my plants?

 


 

How Do I Get an Estimate for Moving Services?

If you wish to get an estimate for our moving services, we recommend filling our Free Estimate Form. Our estimate form is detailed and asks you to include objects you may forget about, such as lawn chairs and bikes in the garage you rarely visit. Alternatively, you could also give us a call at any time of your communication with us. Additionally, if you live near the area, we can visit your location and evaluate the amount of inventory and work needed.

Keep in mind that this visit is free of charge as part of our service package. For those who live outside of the Greater Houston Area, we’ll discuss details over the phone. By doing so, we’ll gather important information on your inventory and details will aid us in getting you an accurate quote.

Do You Have Pet-Moving Services?

Pets are not able to ride in the moving van. Dogs, cats, canaries, and parakeets can usually ride in the family car. If this isn’t a convenient option for you, our Moving Services can suggest alternate forms of shipping your pets safely.

Can Clothes and Other Belongings Be Left in the Furniture During the Move?

When it comes to clothes and items in furniture, we recommend removing all your belongings from the furniture. Furniture such as desks, dressers, armories…etc., are much lighter and easier to move when emptied out from all types of items inside them. Additionally, removing all items from your furniture can also limit the wear and tear your furniture is subject to during the moving process. Generally speaking, the only items of furniture that can be moved safely are small pieces of furniture with very light belongings inside of them (such as sweaters, shirts, blouses, and lingerie). One thing to note is to remember to remove any fragile items or anything that may spill or leak during the move.

Will My Jewelry and Other Valuables Be Moved?

Items of high value, such as antiques, money, jewelry, and collections can be shipped, provided that the client notifies Summit Moving Services of these items prior to the packing or moving day. With that being said, we highly recommend that you carry irreplaceable and expensive items with you or planning other arrangements for their shipment.

Do I Tip the Movers?

As with most service businesses, tipping is not required. Tips are a grateful reward for a job well done. As such, there is no obligation to tip if you don’t wish to do so.

What Is the Payment Process?

Tariff provisions require that charges be paid in full prior to shipments being unloaded at destination (with the exception of prior arrangements for later billing). Furthermore, payment for your move is receivable by one of the following methods: cash, cashier’s check, Visa, or MasterCards (with advanced approval. Please note that we don’t accept personal checks.

What Measures Do You Have Against Rain?

Regardless of weather conditions, our Summit Moving Services always honors our moving commitments. Weather conditions are uncontrollable, but we’ll take precautions to protect floors and carpeting from excess dirt and soil. With that being said, we also offer “rain check” options for those instances where you may need to reschedule.

Are There Any Exclusions for Moving Items?

It’s important to understand that we cannot ship certain items because they may be hazardous or perishable. Below you’ll find some of our non-allowable items that you’ll need to separate prior to your pack and load dates. And as always, you can contact us at your earliest convenience for more information on what items we are unable to ship.

Hazardous Materials: any items that are corrosive, explosive, and flammable

Examples:

  • Aerosols
  • Fireworks
  • Nail Polish
  • Ammonia
  • Gasoline
  • Batteries
  • Paint
  • Kerosene
  • Lamp Oil
  • Pesticides
  • Lighter Fluid
  • Loaded Guns
  • Motor Oil

 

Is There an Extra Charge for Moving Large Items, Such as a Piano Set?

No, our Summit Moving Services does not charge additional fees for large items such as piano sets. Moving things such as heavy furniture and other heavy items cost the same as all our moving charges. Our professional movers are vastly experienced in moving large items, such as piano sets.

When Is the Best Timeframe to Call the Company?

In our opinion, the earlier you contact a moving company, the better. We suggest giving your moving company from 4 to 6 weeks of prior notice, if possible. With more lead-time, we’ll have higher chances of meeting your moving schedule. Furthermore, if your pickup and delivery dates are critical to you, you’re free to choose a preferred service that will allow us to accommodate a comprehensive schedule based on your specified needs. Our relocation counselors can advise you on the costs and types of services available once you share your specific pickup and delivery requirements

Are Cartons Supplied by the Movers?

Most of our movers carry large assortments of materials and boxes for the packing of your home’s content. Please note that these boxes are not free. Movers pay for these boxes and will normally charge a discounted rate for is you choose to move with them. Our Summit Moving Services provide boxes free of charge during your move for the protection of fragile items.

Conversely, if you choose to pack your stuff before the move, you can order some packing materials here. Although grocery stores offer boxes, we recommend against using these boxes. These boxes are often times flimsy and can also carry insects because of the food they are constantly surrounded by. We also recommend using double corrugated boxes, as opposed to single boxes. Stronger boxes give you better chances of keeping your goods in proper condition, regardless of mishaps, should they occur.

Will My Estimate Be the Actual Cost or Will I Be Charged More?

We stand by our quotes, provided that the information received from you is accurate. If this is the case, the price we charge you will be within the quote (or lower, if possible).

What Timeframes Are Best for Moving Projects?

As a moving company, we suggest moving in timeframes that exclude the summer, beginning or end of the month, or winter holidays. These periods are notorious for having the heaviest demands on our equipment and personnel. With that being said, you should try to move when it’s the most convenient for you. Here are some factors to take into account when planning your moving date:

  • Determining whether the move has to be made immediately
  • Transferring children in the middle of a school term
  • Separation of the family during the moving process

If possible, the move should be scheduled for a time when trucks and trained personnel are most available. Contact us to learn when we are best able to help you move.

How Can I Get a Moving Estimate?

When looking for a moving estimate, call us with the following basic information ready:

  • The size of the home/office/residence
  • Destination and origin of your shipment
  • Number of items needed to be moved
  • Whether or not you’ll be using our packing services

By providing us with as much thorough information as possible, we’re able to best estimate your moving costs. We base our moves on an hourly rate (two-hour minimum), with a one-time trip charge. We don’t charge extra for extra stops, and we don’t ever surprise clients with extra charges.

When performing nationwide moves, we’ll also ask for information on a full inventory of the items you’ll be transporting. The rates are determined by the items that will be relocated and the distance that we will travel to transport them. Charges are adjustable in the case of inclusions or exclusions of any listed items prior to the moving date.

Is It Possible to Pack My China, Glass & Crystal?

Most clients prefer to have their household items, especially fragile items, packed by a professional moving company. Conversely, if you choose to pack these items yourself, keep in mind the basic principles of good packings, such as wrapping items individually, plenty of cushioning, and making sure there’s a good, firm pack. Additionally, you should make sure to select a sturdy container with a lid. Place a two or 3-inch layer of crushed paper at the bottom for cushioning. Items should be wrapped with soft material to provide a safe, protective “padded nest.” Pack the heaviest ones at the bottom, empty ones next, then using crushed paper to fill in the empty spaces.

You should place plates on the edge, keeping glassware on the rims for maximum protection. Cartons should be marked with the word fragile and should list the contents on the outside. Furthermore, you should make sure the carton is sealed with tape. Cartons, paper, tape, and other packing materials can be purchased here for great prices.

How Are the Hourly Rate and Trip Charges Calculated?

You can expect our charges to be based on the amount of time our crews work. The moving process goes as follows:

  • The address of origin will be where our crew asks you to initial/sign the start time
  • Our team will perform services needed (furniture disassembly, packing, or extra stops)
  • Loading items
  • Items are transported
  • Unloading of the shipment in addition to required services
  • Initial/signing for the finish time

The trip charge is a fixed one-time charge based on the time of the drive from our station to the shipment’s origin, in addition to the return trip to our station from the destination. Our hourly rates are not subject to changes.

Will You Be Able to Move My Plants?

We cannot accept responsibility for the safe moving of plants because of the possibility of suffering from lack of water and light, in addition to risks that come from probable temperature changes in the truck. As such, it may be best to transport plants in the family car.